Help
Shipping & Returns
Everything you need to know about delivery times, order tracking, exchanges, and returns for everyday styles from Extra Officials.
Policy
What to expect
We keep shipping and returns simple so you can shop with confidence. Below is a quick overview of how orders are processed, delivered, exchanged, and refunded.
Order processing
Orders are typically prepared within 1–3 business days. During launches, holidays, or high-volume periods, processing may take a little longer.
Shipping times
Delivery times vary by destination and shipping method selected at checkout. Once your order ships, you will receive tracking details by email.
Returns and exchanges
If something is not the right fit, you can request a return or exchange for eligible items within the return window, provided items are unworn and in original condition.
Refund timing
Approved refunds are issued to the original payment method after returned items are received and inspected. Bank processing times may vary.
Tips
Before you return
A few quick checks can help speed things up and make sure your return or exchange is eligible.
Keep tags attached
Return unworn items
Use original packaging if possible
Include your order details
Need more help?
If you have questions about a shipment, return eligibility, or sizing before you order, our team is here to help.
Browse current styles on the shop page or visit the FAQ for more answers before placing your order.
